To ensure the freshness of your order, please note some important information:
- We lock-in the freshness of the food by flash-freezing it and deliver it over in environmentally-friendly packaging. The box and thermal package are both recyclable.
- Please make every attempt possible to be at home to receive our package. Our food is perishable and needs to be refrigerated or frozen immediately upon receipt.
- If no one is available to receive the package, it will be left at your front door.
At this time pomme bébé accepts payment through KNET, Mastercard and Visa credit cards. Should you experience a problem while placing your order, please call us at 24829921 or send us an email at email@example.com
delivery methods & policies
Dear customer, we at pomme bébé believe that customer service is the corner stone of our entire business. We try our best to avoid any issues that may arise during your shopping experience with us, therefore we made sure that all our policies are transparent and simple to understand and if you need any clarification please do not hesitate to contact us directly.
1. pomme bébé delivers orders in Kuwait by using 3rd party logistics partners.
2. We will begin processing your order the next business day once your payment is successfully made with us. And we will deliver your order within 48 hours from the moment we process your order.
3. Once you have received the order, we will ask you for your signature. Your signature will be a confirmation that you have received all items purchased in the order.
4. If you are not present at the specified delivery address, we can deliver the order to any person at the specified address and their signature on the order will be a confirmation that you have received all items purchased in the order.
Additionally, in cases of extreme weather conditions (i.e. rain storm, dust storm … etc.), pomme bébé reserves the right to delay deliveries to ensure the highest quality of products at the time of arrival. You will be contacted either via email or phone and informed in case the delivery schedule has been changed.
out of stock items
While we continually monitor inventory to ensure our website’s accuracy, there is on occasion, instances where certain products sell out or are simply no longer available. When that occurs, we reserve the right to substitute with an item of equal or greater value.
cancellation of orders policy
In case you want to cancel your order(s), you can do that within 12 hours of your payment.
Once you cancel your order, the store will NOT refund you in the form of cash or bank transfer. A coupon code will be sent to your email with the value of your purchased product. Delivery charges will NOT be included in the coupon value although upon your next purchase the delivery will be for FREE.
If you do not receive your coupon code shortly after we confirm your order cancellation, kindly contact us at firstname.lastname@example.org and we will gladly help you resolve the matter.
We do not accept returns or exchanges on any items for any reason except if we have sent you incorrect items or items you received as damaged. In that case, please notify us immediately at email@example.com
We will contact you within 24 hours. Until we reach you we request you to keep the items in the freezer.Thank you.
pomme bébé guarantees quality products and service. Your satisfaction is our first priority. If, for any reason, you are dissatisfied with your order, please contact us on firstname.lastname@example.org